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Due to the nature of our business, the failure of this system is a big loss. When downtime first occurred, an engineer was at site within an hour and a half, was able to diagnose the problem and provide us with a temporary solution.

Unfortunately, the delivery method selected saw the part arriving late (to no fault of DBS) but we appreciate all the efforts made to have the unit back up and running as soon as possible.

Overall – a great work done and really friendly and patient staff!